VoltLine — Terms & Conditions

These Terms are between you and Voltline, the seller and operator of the VoltLine platform, trading as “VoltLine” (“VoltLine”, “we”, “us”, “our”). Voltline (ABN 76 858 835 439) is based in Australia and can be contacted at support@voltline.com.au.

VoltLine is a software platform designed to assist trade and contracting businesses with business administration, job management, scheduling, customer management, job costing, invoicing, notifications, AI-assisted tools and related business functions.

VoltLine provides software and technology services only.

VoltLine does not provide trade, construction, accounting, legal or financial services.

You must be at least 18 years old and legally capable of entering into a binding agreement to use VoltLine.

If you create an account on behalf of a company or business, you confirm that you have authority to bind that business to these Terms.

You may be required to create an account to access certain VoltLine services.

You are responsible for:

• Providing accurate and current information
• Maintaining the security of your login details
• Keeping your password confidential
• Ensuring that authorised users access your account appropriately
• All activity carried out through your account

You must notify VoltLine promptly if you believe your account has been accessed without authorisation.

VoltLine is not responsible for losses resulting from your failure to protect your account credentials.

VoltLine may offer different subscription plans with different features, user limits and pricing.

Your subscription will provide access to the features included in the plan selected at the time of purchase.

VoltLine may introduce new plans, modify existing plans or change available features from time to time.

Any material pricing changes to an existing subscription will be communicated to the account holder before taking effect, where required by law.

VoltLine subscriptions are sold by Voltline (ABN 76 858 835 439), and your order and payment contract for each subscription is with Voltline.

Payments are processed on our behalf by Stripe (Stripe Payments Australia Pty Ltd and its affiliates). Stripe handles the secure capture and processing of your payment details; Voltline remains responsible for the subscription itself, for issuing tax invoices, for remitting Australian GST, and for handling billing enquiries and refunds.

Your use of the payment page is also subject to Stripe's terms and privacy notice, available at stripe.com. Those terms govern the payment transaction and these Terms govern your use of the software; both apply together.

VoltLine is sold on a monthly billing cycle. Your billing period is one calendar month, beginning on the day you subscribe (or, if you started a free trial, on the day the trial ends).

Subscription fees are charged in advance for each monthly billing period, and the same day of each month becomes your recurring renewal date. Where a month has no matching date, the charge falls on the last day of that month.

Unless otherwise stated:

• Prices are displayed and charged in Australian dollars (AUD) and are inclusive of GST where applicable. If your card is issued outside Australia, any conversion or foreign-transaction fee applied by your bank or card issuer is your responsibility.
• The total payable, including any tax, is always shown before you confirm the transaction.
• Plan fees are those displayed on the VoltLine pricing page and on the payment page at the time of purchase.
• Accepted payment methods are those offered on the payment page, which may include credit and debit cards, Apple Pay and Google Pay, and can vary by country.
• You authorise Voltline, through Stripe, to charge the applicable subscription fee to your selected payment method on each renewal date until you cancel.
• The charge on your card or bank statement will appear as VoltLine.

Voltline never receives or stores your full card number, CVC or bank credentials — those details are entered directly with Stripe and handled under Stripe's PCI-DSS obligations.

You are responsible for ensuring your payment details remain current. We will email you if a payment method is about to expire or a charge fails.

If a payment fails, Stripe will attempt to charge the payment method again over a short retry period and the account owner will be notified. If payment remains outstanding, VoltLine may restrict or suspend access to paid features until payment is successfully processed.

Upgrades take effect immediately and are charged on a prorated basis for the remainder of the current billing period. Downgrades take effect at the start of the next billing period.

Receipts and tax invoices are issued for each transaction and emailed to the billing contact. Your transaction history is also available at any time from the Billing history screen.

Subscriptions renew automatically every month on your renewal date, and the applicable monthly fee is charged to your payment method on that date, until you cancel. By subscribing you consent to this recurring charge.

Your current plan, price and next renewal date are always shown on the Billing screen.

A renewal reminder is sent before charging where required by law or by the payment method used.

If the price of your plan changes, you will be notified in advance of the renewal to which the new price applies, and you may cancel before that date if you do not accept it.

To avoid being charged for the next month, you must cancel before your renewal date. Cancelling on or after the renewal date takes effect from the following billing period.

You may cancel your subscription from the Billing screen in VoltLine, from the payment management portal linked there, or by contacting VoltLine support.

Cancellation prevents future renewal but does not automatically refund amounts already paid for the current billing period, except where required by law or otherwise agreed.

Refunds for VoltLine subscriptions are handled by Voltline.

We offer a 30-day money-back guarantee. If you are not satisfied with your subscription, you can request a full refund within 30 days of your order date.

To request a refund, contact VoltLine support at support@voltline.com.au from the email address you used at checkout.

After the 30-day period, refunds may still be provided where:

• Required by the Australian Consumer Law or other applicable law;
• The service was faulty, not as described, or could not be delivered; or
• Voltline agrees to a refund on a case-by-case basis.

Approved refunds are returned to the original payment method, and the time to appear depends on your bank or card issuer.

If you do not recognise a charge, please contact VoltLine before raising a chargeback with your bank — we can usually identify and resolve the transaction faster. Accounts subject to a chargeback may be suspended until the dispute is resolved.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.

VoltLine may offer free trials, promotional pricing or other special offers.

Unless otherwise stated:

• A free trial may only be used once per customer or business.
• VoltLine may change or cancel promotional offers at any time.
• If a trial converts into a paid subscription, your payment method will be charged on the day the trial ends, at the plan price disclosed when you started the trial. You may cancel at any time before that date to avoid the charge.
• Promotional pricing may only apply for the period specified at the time of the offer.

You agree to use VoltLine only for lawful business purposes.

You must not:

• Use VoltLine for unlawful activities;
• Attempt to gain unauthorised access to VoltLine or another user's account;
• Interfere with the operation or security of the platform;
• Upload malicious software or harmful code;
• Attempt to reverse engineer or copy VoltLine;
• Use VoltLine to distribute spam or unlawful communications;
• Use VoltLine to store or distribute unlawful material;
• Circumvent subscription limits or access controls;
• Resell or commercially exploit VoltLine without our written permission;
• Use VoltLine in a manner that could damage VoltLine or its users.

We may suspend or terminate accounts that breach these requirements.

You retain ownership of the business information and content you upload to VoltLine (“Customer Data”), including information relating to:

• Customers
• Jobs
• Employees
• Employees
• Quotes
• Invoices
• Job notes
• Photos
• Materials
• Business records

You grant VoltLine a limited licence to process, store and use Customer Data only as reasonably necessary to provide, maintain, secure and improve the services.

You are responsible for ensuring that you have the appropriate rights, permissions and legal authority to upload and process Customer Data through VoltLine.

When using VoltLine to store customer information, you are responsible for complying with applicable privacy laws and regulations.

You must ensure that you have an appropriate legal basis and any required permissions to collect, store and process customer information.

VoltLine will handle personal information in accordance with its Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

VoltLine will take reasonable technical and organisational measures to protect information stored within the platform.

However, no online service can guarantee complete security.

You acknowledge that internet-based services may be subject to risks including:

• Cyberattacks
• Data breaches
• System failures
• Internet outages
• Third-party service failures

You should maintain appropriate backups of important business information.

VoltLine may maintain backups of information stored on the platform.

Backups are intended to assist with service reliability and recovery but are not a guarantee that every item of data can always be recovered.

You remain responsible for maintaining independent copies of critical business records.

VoltLine may provide artificial intelligence (“AI”) features, including AI-generated suggestions, summaries, messages, estimates, recommendations or other content.

AI-generated information may contain errors or inaccuracies.

You are responsible for reviewing AI-generated information before relying on, sending, publishing or acting upon it.

VoltLine does not guarantee that AI-generated information will always be accurate, complete or suitable for your particular circumstances.

AI tools must not be treated as a substitute for professional legal, financial, accounting, trade, safety or other expert advice.

Where VoltLine provides tools for importing, scanning or processing supplier invoices or other documents, the information extracted from those documents may contain errors.

You are responsible for checking:

• Supplier information
• Product descriptions
• Quantities
• Prices
• GST
• Totals
• Other financial information

before relying on or using imported information.

VoltLine may provide job costing, markup, pricing, invoicing or financial management features.

These features are provided as business tools only.

You remain responsible for verifying calculations and ensuring that invoices, pricing, GST, tax information and financial records are accurate.

VoltLine is not an accounting or tax adviser.

VoltLine may integrate with third-party services including accounting, payment, messaging, mapping, calendar and other software providers.

Third-party integrations may be subject to the relevant provider's own terms and privacy policies.

VoltLine does not control third-party services and is not responsible for:

• Third-party outages
• Changes to third-party APIs
• Third-party pricing
• Third-party security incidents
• Loss of third-party functionality
• Changes made by third-party providers

If a third-party provider changes or removes its integration, VoltLine may be required to modify, suspend or discontinue the relevant feature.

VoltLine may allow users to send SMS messages, emails, push notifications or other communications to customers, employees or other recipients.

You are responsible for ensuring that your communications comply with applicable laws, including Australian spam and privacy requirements.

You must not use VoltLine to send unlawful, misleading, harassing or unsolicited communications.

Third-party messaging charges may apply.

VoltLine may provide mapping, navigation or location-based features.

Location information may be provided by third-party services and may not always be accurate.

You should not rely solely on VoltLine location information where inaccurate location information could create a safety or financial risk.

We aim to make the VoltLine platform available 99.5% of the time, measured monthly, excluding Excluded Downtime.

“Excluded Downtime” means unavailability caused by: scheduled maintenance (which we will aim to notify at least 24 hours in advance and to perform outside Australian eastern business hours where practical); emergency maintenance or security patching; failures of third-party services, networks or integrations outside our control; your own internet connection, device or browser; suspension for non-payment or breach of these Terms; and events described in the Force majeure clause.

If availability falls below the target in a calendar month due to a fault within our control, the account owner may request a service credit against the next invoice, calculated pro rata for the affected period. A request must be made within 30 days of the affected month. Service credits are the sole remedy for failing to meet the availability target.

Subject to this commitment and the Australian Consumer Law, we do not guarantee that the service will:

• Always be available;
• Be uninterrupted;
• Be completely error-free;
• Be free from bugs;
• Work with every device or browser;
• Remain compatible with every third-party service.

VoltLine may occasionally be unavailable because of maintenance, upgrades, technical issues, security incidents or circumstances outside our reasonable control.

VoltLine and its underlying software, design, branding, logos, interfaces, systems, features and technology are owned by or licensed to VoltLine.

Your subscription gives you a limited, non-exclusive, non-transferable right to use VoltLine during your active subscription.

You must not copy, reproduce, modify, distribute, sell, lease, sublicense or reverse engineer VoltLine unless expressly permitted by law or by VoltLine in writing.

If you provide suggestions, ideas, feedback or recommendations about VoltLine, you agree that VoltLine may use that feedback to improve or develop its products and services without owing you compensation.

VoltLine may suspend or terminate your account if:

• You materially breach these Terms;
• You fail to pay applicable fees;
• Your use creates a security risk;
• You use VoltLine unlawfully;
• You attempt to abuse or circumvent the platform;
• Suspension is reasonably necessary to protect VoltLine or other users.

Where reasonably possible, VoltLine will provide notice before suspension or termination.

You may cancel your subscription at any time from the Billing screen, from the payment management portal linked there, or by contacting us — there is no minimum term, lock-in contract or cancellation fee.

Cancellation must be completed before your monthly renewal date to stop the next charge.

Unless otherwise required by law, cancellation takes effect at the end of your current paid billing period, and you retain access to paid features until that date.

Free trials can be cancelled at any time before the trial ends and no charge will be made.

You may export your business data before cancellation takes effect.

Following termination or cancellation, access to your account and data may be restricted or removed.

VoltLine may retain certain information where required by law, for legitimate business purposes, security, dispute resolution or accounting requirements.

Where reasonably possible, VoltLine may provide a mechanism to export your business data before account termination.

To the maximum extent permitted by law, VoltLine will not be liable for indirect, incidental, special or consequential losses arising from your use of the service.

This may include loss of:

• Profits
• Revenue
• Business opportunities
• Business reputation
• Data
• Expected savings

To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of VoltLine, whether in contract, tort (including negligence), statute or otherwise, is limited to the total subscription fees you paid to VoltLine in the 12 months immediately before the event giving rise to the claim.

Where liability cannot lawfully be excluded, our liability is limited (at our option) to resupplying the services or paying the cost of having the services resupplied.

We are not liable for loss or damage caused by your own data entry, your use of AI-generated output without review, your failure to keep credentials secure, or the acts or omissions of third-party services you connect.

You must notify us of any claim within 12 months of becoming aware of the circumstances giving rise to it.

Nothing in these Terms excludes, restricts or modifies any liability or consumer guarantee that cannot legally be excluded under Australian law, including under the Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Where the Australian Consumer Law applies, our services come with guarantees that cannot be excluded.

To the extent permitted by law, you agree to indemnify VoltLine against claims, losses, liabilities, damages and reasonable expenses arising from:

• Your misuse of VoltLine;
• Your breach of these Terms;
• Your violation of applicable laws;
• Your infringement of another person's rights;
• Information or content uploaded by you;
• Your use of third-party integrations.

VoltLine may update these Terms from time to time.

Updated Terms will be published on the VoltLine website.

Where a change materially affects your rights or obligations, we will provide reasonable notice where required.

Your continued use of VoltLine after updated Terms take effect constitutes acceptance of the updated Terms.

VoltLine may add, modify, replace or discontinue features from time to time.

Where reasonably possible, we will provide notice of material changes.

We do not guarantee that any particular feature will remain available indefinitely.

VoltLine will not be responsible for delays or failures caused by circumstances outside our reasonable control, including:

• Natural disasters
• Power outages
• Internet outages
• Cyberattacks
• Government actions
• Telecommunications failures
• Third-party service outages
• Labour disputes
• Other events outside our reasonable control

These Terms are governed by the laws of New South Wales, Australia.

You agree that courts located in New South Wales will have jurisdiction over disputes arising in connection with these Terms, subject to any rights you may have under applicable Australian law.

If you believe content stored or shared through VoltLine (for example a shared quote, invoice, job portal or uploaded file) infringes your copyright or other rights, is unlawful, or is abusive, email support@voltline.com.au with the subject “Content report”.

Include a link to or description of the content, why you are reporting it, your contact details and, for copyright complaints, a statement that you own or are authorised to act for the owner of the work.

We will acknowledge reports within 2 business days, review them, and where appropriate remove or restrict access to the content and notify the account holder. Repeat infringers may have their accounts suspended.

If you have questions regarding these Terms, your account or VoltLine services, please contact VoltLine through the contact details provided on the VoltLine website.

For questions about a payment, receipt, tax invoice, refund or subscription charge, email Voltline at support@voltline.com.au. Payments are processed on our behalf by Stripe.